IT SPECIALIST (CUSTSPT) - TITLE 32
As a IT SPECIALIST (CUSTSPT) - TITLE 32, GS-2210-11, you will serve as a technical expert on automated systems utilized throughout the state. Provide solutions to customer requests for assistance in resolving hardware and software problems. Develop and maintain the customer service database for all service requests. Assess and determine problems and solve or assign requests to appropriate functional area. Perform collection and analysis of data from the customer service database to create reports. Provide maintenance on the customer support database. Research trends and patterns to implement communications methods and procedures. Conduct surveys for information systems designed to ensure customer needs are met. Install and maintain hardware devices supporting information systems employing multiple operating systems and software. Use sophisticated diagnostic equipment and complex diagnostic software to identify and resolve internal system and network conflicts. Install and configure workstation or network operating systems, and applications software. Troubleshoot and correct complex software problems. Restore and repair critical data files. Perform operational tests on equipment in test array or operational configuration prior to issue or installation to ensure proper operation and absence of hardware, software, device or network conflicts. Perform other duties as assigned. A more comprehensive detailed description of the position may be found in Position Description PDD0268000 on file in the employing unit or in the Human Resources Office. Contact the KY HRO Staffing Section via email for additional information, ng.ky.kyarng.mbx.hro-technician-staffing@mail.mil. MINIMUM REQUIREMENT:
Experience that has provided a basic knowledge of data processing functions and general management principles that enabled the applicant to understand the stages required to automate a work process. Experience may have been gained in work such as computer operator or assistant, computer sales representative, program analyst, or other positions that required the use or adaptation of computer programs and systems. SPECIALIZED
Experience:
Must have at least 36 months experience that approaches techniques and requirements appropriate to an assigned computer applications area or computer specialty area in an organization. Experience planning the sequence of actions necessary to accomplish the assignment where this entailed coordination with others outside the organizational unit and development of project controls. Experience that required adaptations of guidelines or precedents to meet the needs of the assignment. Experience preparing documentation on cost/benefit studies where is involved summarizing the material and organizing it in a logical fashion. EXPERIENCE REQUIREMENTS:
Resume must have complete dates, work schedule, and/or hours worked per week for both civilian and military employment. (Example:
2 JAN 1980 to 3 MAR 1981; 0800-1630 M-F or JAN 1980 to MAR 1981; 40 hrs/wk) Use of year only and unspecified work schedule will result in disqualification. Each applicant must fully substantiate -in their own words- that they meet 100% of the minimum requirements and specialized experience listed above in detail; otherwise, the applicant will be considered unqualified for this position. Do NOT copy and paste from the vacancy announcement or the position description. Also, make sure the applicant's name is on every document submitted, otherwise it will NOT be considered.
Estimated Salary: $20 to $28 per hour based on qualifications.
Experience that has provided a basic knowledge of data processing functions and general management principles that enabled the applicant to understand the stages required to automate a work process. Experience may have been gained in work such as computer operator or assistant, computer sales representative, program analyst, or other positions that required the use or adaptation of computer programs and systems. SPECIALIZED
Experience:
Must have at least 36 months experience that approaches techniques and requirements appropriate to an assigned computer applications area or computer specialty area in an organization. Experience planning the sequence of actions necessary to accomplish the assignment where this entailed coordination with others outside the organizational unit and development of project controls. Experience that required adaptations of guidelines or precedents to meet the needs of the assignment. Experience preparing documentation on cost/benefit studies where is involved summarizing the material and organizing it in a logical fashion. EXPERIENCE REQUIREMENTS:
Resume must have complete dates, work schedule, and/or hours worked per week for both civilian and military employment. (Example:
2 JAN 1980 to 3 MAR 1981; 0800-1630 M-F or JAN 1980 to MAR 1981; 40 hrs/wk) Use of year only and unspecified work schedule will result in disqualification. Each applicant must fully substantiate -in their own words- that they meet 100% of the minimum requirements and specialized experience listed above in detail; otherwise, the applicant will be considered unqualified for this position. Do NOT copy and paste from the vacancy announcement or the position description. Also, make sure the applicant's name is on every document submitted, otherwise it will NOT be considered.
- Department:
2210 Information Technology Management - Salary Range:
$65,141 to $84,682 per year
Estimated Salary: $20 to $28 per hour based on qualifications.
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