IT Support Specialist
Confidential Confidential Frankfort, KY Frankfort, KY Full-time Full-time From $55,000 a year From $55,000 a year Help Desk SpecialistResponsible for providing technical assistance and support related to computer systems, hardware, or software.
Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution.
Primary responsibilities Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
Respond to queries either in person or over the phone.
Write training manuals.
Train computer users.
Maintain daily performance of computer systems.
Respond to email messages for customers seeking help.
Ask questions to determine nature of problem.
Walk customer through problem-solving process.
Install, modify, and repair computer hardware and software.
Clean up computers.
Run diagnostic programs to resolve problems.
Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
Install computer peripherals for users.
Follow up with customers to ensure issue has been resolved.
Gain feedback from customers about computer usage.
Run reports to determine malfunctions that continue to occur.
Job Type:
Full-time Pay:
From $55,000.
00 per year
Benefits:
401(k) 401(k) matching Dental insurance Employee discount Health insurance Life insurance Paid time off Retirement plan Vision insurance Schedule:
Monday to Friday Ability to commute/relocate:
Frankfort, KY 40601:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Software troubleshooting:
1 year (Preferred) Technical support:
1 year (Required) Microsoft Windows Server:
1 year (Preferred) Operating systems:
1 year (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution.
Primary responsibilities Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
Respond to queries either in person or over the phone.
Write training manuals.
Train computer users.
Maintain daily performance of computer systems.
Respond to email messages for customers seeking help.
Ask questions to determine nature of problem.
Walk customer through problem-solving process.
Install, modify, and repair computer hardware and software.
Clean up computers.
Run diagnostic programs to resolve problems.
Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
Install computer peripherals for users.
Follow up with customers to ensure issue has been resolved.
Gain feedback from customers about computer usage.
Run reports to determine malfunctions that continue to occur.
Job Type:
Full-time Pay:
From $55,000.
00 per year
Benefits:
401(k) 401(k) matching Dental insurance Employee discount Health insurance Life insurance Paid time off Retirement plan Vision insurance Schedule:
Monday to Friday Ability to commute/relocate:
Frankfort, KY 40601:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Software troubleshooting:
1 year (Preferred) Technical support:
1 year (Required) Microsoft Windows Server:
1 year (Preferred) Operating systems:
1 year (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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