IT Support Specialist - Serviice Desk
OVERVIEWThe AOC Information & Technology Services (ITS) Department is seeking a contract resource for the role of Technology Support Specialist.
The successful candidate will be responsible for supporting agency hardware, systems software, and applications software portfolio, including maintenance of data dictionaries, equipment and software installation and upgrades, data conversions, system utilities and change control as well as coordinating problem resolution and referrals to other support areas.
KNOWLEDGE & EXPERIENCE Ability to identify and troubleshoot defective equipment.
Ability to identify and troubleshoot software and application issues.
Determine and resolve hardware issues prior to deployment.
Possess network room knowledge and experience.
ESSENTIAL CHARACTERISTICS OF THE SUCCESSFUL CANDIDATE Excellent customer service skills Excellent organization skills Strong written and verbal communication skills Ability to multi-task while taking phone calls in a fast-paced environment.
Self-motivated MINIMUM REQUIREMENTSEducation:
Bachelor s degree in computer science.
Education Substitute:
Associate degree with 2
yrs.
job related experience or High School Diploma with 4
yrs.
job related experience.
IT Support Specialist - Serviice Desk Recommended Skills Communication Customer Service Information Technology Maintenance Multitasking Problem Solving Apply to this job.
Think you're the perfect candidate? Apply on company site $('.
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on('click', function (event) window.
ExternalApply = window.
open('/interstitial?jobdid=j3r0yc6lmxjkk22js03', 'ExternalApply-j3r0yc6lmxjkk22js03'); ); Estimated Salary: $20 to $28 per hour based on qualifications.
The successful candidate will be responsible for supporting agency hardware, systems software, and applications software portfolio, including maintenance of data dictionaries, equipment and software installation and upgrades, data conversions, system utilities and change control as well as coordinating problem resolution and referrals to other support areas.
KNOWLEDGE & EXPERIENCE Ability to identify and troubleshoot defective equipment.
Ability to identify and troubleshoot software and application issues.
Determine and resolve hardware issues prior to deployment.
Possess network room knowledge and experience.
ESSENTIAL CHARACTERISTICS OF THE SUCCESSFUL CANDIDATE Excellent customer service skills Excellent organization skills Strong written and verbal communication skills Ability to multi-task while taking phone calls in a fast-paced environment.
Self-motivated MINIMUM REQUIREMENTSEducation:
Bachelor s degree in computer science.
Education Substitute:
Associate degree with 2
yrs.
job related experience or High School Diploma with 4
yrs.
job related experience.
IT Support Specialist - Serviice Desk Recommended Skills Communication Customer Service Information Technology Maintenance Multitasking Problem Solving Apply to this job.
Think you're the perfect candidate? Apply on company site $('.
external-apply-email-saved').
on('click', function (event) window.
ExternalApply = window.
open('/interstitial?jobdid=j3r0yc6lmxjkk22js03', 'ExternalApply-j3r0yc6lmxjkk22js03'); ); Estimated Salary: $20 to $28 per hour based on qualifications.
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